Refund policy

Tilly Bare™ Return & Cancellation Policy

At Tilly Bare™, each order is prepared with care and processed promptly to ensure timely delivery. Please review the policy below carefully before completing your purchase.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on eligible purchases, beginning from the date your order is delivered.

Return requests must be submitted within 30 days of delivery and are subject to the eligibility requirements outlined below.

Non-Refundable Circumstances

Refunds are not provided for dissatisfaction related to personal preference, usage expectations, or improper use.

Customers are responsible for reviewing all product details and following all provided instructions prior to and during use. If an issue arises, customers must make a genuine effort to resolve it using the instructions supplied.

If, after reasonable use and adherence to instructions, the product does not perform as intended, you may contact our support team with details. Return approval in such cases is at the sole discretion of Tilly Bare™.

Defective, Damaged, or Missing Items

If your order arrives defective or damaged, we will replace the item at no additional cost. Claims must be submitted within 30 days of delivery.

If an item is missing from your order, the issue must be reported within 24 hours of delivery to be eligible for reshipment or refund consideration.

Claims submitted outside these timeframes may not be honored.

Return Eligibility Requirements

To qualify for a return:

  • Items must be unused, unworn, and unaltered

  • Items must be returned in their original packaging

  • Proof of purchase is required

Returns that do not meet these conditions will not be accepted.

Return Authorization Process

All returns require prior authorization.

To request a return, contact our support team. If approved, you will receive return instructions and the appropriate return address.

Unauthorized returns will be refused.
Customers are responsible for all return shipping costs.

Order Cancellation Policy

Orders may be cancelled only within 24 hours of purchase and only if the order has not entered processing or shipment.

Orders are typically processed and shipped within 1 business day of being placed. Once processing begins or a tracking number is assigned:

  • Orders cannot be cancelled

  • Order details cannot be modified

Final Sale Once Shipped

Orders that have shipped or have been assigned tracking information are final and non-cancellable. Any further resolution must follow this policy after delivery.

Refund Processing

Once an approved return is received and inspected, refunds will be issued to the original payment method within 10 business days.

Please allow up to 15 business days for funds to appear, depending on your payment provider.

Customer Acknowledgment

By completing a purchase on our website, you acknowledge and agree that:

  • You are responsible for reviewing your order details before checkout

  • Fulfillment may begin immediately after purchase

  • Return and cancellation requests are subject to the timelines and conditions outlined above

Contact Us

Customer Support: support@tillybare.com